Refund policy
Return & Refund Policy
At Orlento, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Products damaged due to misuse, improper handling, or normal wear and tear
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to appear in your account.
Shipping costs are non-refundable unless the item received is defective or incorrect.
Exchanges
We replace items only if they are defective, damaged, or if the wrong item was received.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Contact Us
Email: support@orlento.com